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Politique de remboursement
At Trésor Kirikou, we want you to be fully satisfied with your order. If, for any reason, an item does not meet your expectations, we are here to assist you.
Return Period
You have 30 days from the date of delivery to request a return for eligible items.
Return Eligibility Conditions
To be eligible for return, the item must:
not have been worn, washed, or used;
be in the same condition in which it was received;
be returned in its original packaging, with tags intact;
be accompanied by proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned after opening, extended fitting, or use.
This may include certain nightwear pieces, items worn close to the body, accessories, or specific products.
If you are unsure about an item, we invite you to contact us before making any return request.
How to Request a Return
To request a return, please contact us by email at the following address:
Please include in your message:
your order number;
the item(s) concerned;
the reason for the return.
We will reply within 24 to 48 hours with the instructions to follow for the next steps of the process.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrectly sent items.
For greater security, we recommend using a tracked shipping method.
Refunds
Once we receive your return, we will inspect the item concerned.
We will then inform you whether your refund request has been approved or rejected.
If the return is approved, the refund will be processed within 5 to 10 business days via the original payment method.
Exchanges
Depending on stock availability, we do not guarantee direct exchanges.
If you would like another item, another size, or another model, we invite you to place a new order once your return has been approved, whenever possible.
Defective or Damaged Items
If you receive an item that is defective, damaged, or not in accordance with your order, please contact us as soon as possible and attach clear photos of the item concerned.
In this case, we will offer you an appropriate solution, which may include a replacement or a full refund, at no additional cost to you.
Need Help?
For any questions regarding our return and refund policy, our customer service team remains at your disposal.
Email: support@tresorkirikou.com
We are here to ensure that your experience with Trésor Kirikou remains pleasant, simple, and reassuring.